Refunds

We do not accept returns or exchanges for any of our products.

Cancellations may be accepted if the item has not yet been made. However, a transaction fee will be deducted from the refund, as these fees are not refunded by Shopify once the order is placed.

It is the customer’s responsibility to thoroughly read the product listing before purchasing to ensure they understand the production and shipping timelines for their order.

For any customizations, such as color changes or specific details, it is the customer’s responsibility to provide clear and specific instructions to ensure the item is made to their satisfaction.

Mock-ups will only be provided upon request after purchase. If you wish to review a mock-up, please notify us immediately.

All items are custom-made specifically for you once the order is placed. Refunds will only be issued for orders that have not yet been made. A transaction fee will still apply for cancellations.

If you experience any issues with your order, please contact us directly for assistance.

Shipping and Delivery

Just Party Creations is not responsible for any delays, lost, or stolen packages once they have been handed over to the shipping carrier.

If stolen packages are a concern in your area, we recommend contacting your local postal office to arrange for package pickup or delivery holds. Refunds will not be issued for stolen packages.

It is your responsibility to monitor your email for tracking updates and delivery notifications. Tracking information is sent via email once the shipping label is created and will include updates for out-for-delivery and delivered statuses.

If a signature is required for delivery and you miss it, it is your responsibility to arrange for redelivery or to pick up the package from your local postal office. Refunds will not be issued for packages that are not picked up in a timely manner or prior to the date needed.

All items are custom-made and crafted specifically for your order. As such, refunds are not issued once the product has been made.

Please contact us if you encounter any issues with your order or have any concerns about your package.